We pride ourselves on offering 5-star customer service. Please feel free to share your thoughts, questions, concerns, or complaints with our management staff and we will be happy to assist you in any way possible! Here for your convenience, is our membership cancellation policy:
All cancellations require a 30 day written notice from your next bill date, to ensure you are not billed further. To cancel your monthly membership at The Flex, please follow these instructions:
Send in your letter, along with any other requirements listed below if you are within your agreement term, by email to firstname.lastname@example.org. Please include all the following items:
Full name, Date of Birth, Entry Code, and a detailed reason for your cancellation.
If you have a medical condition stated by a physician that inhibits you from completing the remaining term of your contract. Please attach a letter that is signed and dated by your primary doctor/physician that specifically states you are unable to use our facility for the remainder of your contract term. Although you must still submit this cancellation with a 30-day notice from your next bill date, it does not require a cancellation fee.
*Please inquire with our management team about additional details to the cancellation process.